Answers for a Hotel Manager: 

 

Behavior Question: Hotel Manager Jobs: Communication skills Is responsible and thoughtful in how they deal with sensitive information. Tell me about a time when you had to divulge sensitive information? How did you deal with the situation? In your opinion, what are in the main issues involved in sharing sensitive information? Has the ability to convince others by making valid points; has a strong character; is not afraid to speak his/her mind to defend his own and the hotel's interests. Give me an example of a time when you had to put forward an unpopular point of view in a meeting. How did you handle the negative reaction? What did you learn from the experience? Maintains continuous open and consistent communication with all levels of the organization, can tailor his/her message to his audience and their interests. Give me an example of how you conveyed the same message to different levels of the hotel. Hotel Manager Jobs: Customer service Can take initiatives; keen to improve existing systems and services in order to provide better service to all guests and users of the hotel services. Have you ever felt during course of your work that the existing systems and solutions are not sufficient to meet needs of guests properly and need to be changed? If so, tell me more. Understand the vital importance of staff having excellence customer service skills if the organization is to success and expand. How important do you think customer services are in relation to your other corporate objectives? Final questions Are the candidates taking the opportunity to sell themselves to you? Is there anything you would like to add before we end? Hotel Manager Jobs: Management ability Mentions the problems of conflict around the need to evolve, the problem of individuals opposing existing successful values, the problems that can arise from lack of attention and the inability to adapt to changing circumstances in time. From your own experience in the hospitality industry, what do you think are the three most common reasons why management fail? Can you give me some concrete examples? Can effectively prioritize his/her tasks in order of importance, does not procrastinate or put off hard or unpleasant tasks. What steps do you undertake to organize and prioritize your tasks during a normal day? Monitors staffs through assessments and managers reports, to ensure individual objectives and developments are been achieved. Tell me about the methods you use to keep informed of your staffs activities and progress towards their set objectives. Has evolved methodical methods and systems to critically analyze reports for the effect it will have not just on one department but the organization as a whole. Describe the procedures you have for evaluating reports and proposals Hotel Manager Jobs: Problem solving abilities Reflects deeply on the hotel's processes and procedures, applies his technical knowledge and expertise to the consequences of these processes, acts decisively in implementing a solution to potential problems. Tell me about a time when you anticipated a potential problem in the hotel before it happened. How were you able to anticipate it? Delegates routine activities; fact-finding assignments; preparation of rough drafts of reports for new hotel policies to his/her staff. What tasks should you delegate and to what degree? Give me some examples, particularly in relation to hiring staff and formulation safety policies for the hotel. Has assembled a trusted team of expertise and talent in hotel administration, catering, accounting, banqueting, human resources, security and information systems, with whom he can discuss his/her solutions before implementation, has the character to accept and implement feedback. Tell me about the last time you sought advice before making a major decision. Hotel Manager Jobs: Reliability Does not get his/her staff to do anything they would not do themselves, sets themselves as excellent role models, creates an ethos of high standards and achievements. Describe the extent to which you set good examples to your staff. Can you give me a few examples? Hotel Manager Jobs: Strategic Thinking Structures the organization to take advantage of changing fundamentals in the industry. Tell me about a time you were prominently involved in re-structuring an organization to take advantage of a major change like a competitor failing, new technology, a decrease in tourist numbers, prices rises etc Always seeking new products and new markets; can formulate and implement plans to pursue these opportunities. Tell me about an opportunity you foresaw in the hospitality market for a new product or for an adaptation of an existing product. What steps did you take? Were you successful? Hotel Manager Jobs: Technology skills Makes sure more than one employee covers all specialist crucial tasks. Has access to outside specialist resources in case of emergencies for all critical tasks. Tell me about a time, if ever, where you lost a specialist employee and has no cover for him/her? What were the consequences? What lessons did you learn? If you have not had this experience, what lessons should be learnt from a situation like this? Hires technically expert people who can fill knowledge gaps in the hotel. In the past, when employing staff for technical positions, what did you look for, specifically in relating to their technical skills?