Interview Questions and Answers for a Flight Attendant

You check your work again and again to be sure equipment and procedures are working fine; you walk aisles to verify that passengers have complied with flight regulations prior to take-offs and landings; You always take responsibility for your work.

Is detail important to you? Maybe you leave the details to others!

Always puts quality checks into all procedures in order to identify mistakes early.

To what extent in the past have you built quality checks into procedures you have operated? Can you give me an examples? Why are they important?

Listens carefully and is focused when receiving information.

Tell me about a time when you had to pay particular attention in order to understand what a passenger was saying.

Can confidently announce and demonstrate safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets; will firmly ask passengers to pay attention, noting the importance of the instruction.

How do you handle passengers who are talking while you are giving a safety announcement? Can you give me a recent example?

Able to entertain passenger complaints without being dominated or getting emotional; does not get overwhelmed while been criticized.

Tell me about a time when you made a mistake, maybe you split some drink or dumped some food on a passenger. What did you do?

Can handle all types of passengers', is not intimidated by aggressive ones, does not becomes emotional with them, divorces their attitude from serving them professionally.

Tell me about the most difficult passenger you have had? Why was he/she difficult? How did you handle them?

Show you have a history of giving passengers' the best possible service you can give; You reassure passengers when difficult situations such as turbulence are encountered; You constantly monitor to ensure that food, beverages, blankets, reading material, emergency equipment are aboard and are in adequate supply and in working order.

Give me an example of a situation where even your worst enemy would say you gave that passenger great service

Identifies problems first. Does not panic. Can then prioritize and create an effective plan to solve the problem.

Tell me about a time when you had to take an immediate important decision? How did you react in that situation? What process did you follow for decision making in such a critical situation?

Knows that good decisions can often be a mixture of rigorous analysis, instinct, flexibility and present realities, which come from knowledge and experience, yet always attends preflight briefings concerning altitudes, emergency procedures, crew coordination, lengths of flights, weather, food and beverage services offered, and numbers of passengers.

Can you give me an example of a good decision you made which was due more to instinct rather than analysis. What conclusions did you draw from this?

Never personalizes issues, even under provocation? Divorces the issues from the personalities involved.

Tell me about a time, if ever, when a colleague or passenger was personally abusive to you. How did you feel? How did you respond?

Show examples of how you were firm but diplomatic and sensitive when delivering bad news to passengers.

Tell me about a time when you had to deliver bad news? How did you go about it? How could you have done better?

Demonstrates excellent interpersonal skills, can maintain relations with all passengers, even difficult ones.

Tell me about a time when a passenger criticized your performance. What did you learn from this experience?

Strong multi-tasking skills. Does that panic under pressure. Has a genuine feel for people; can create instant rapport with a whole range of people. Conveys good non-verbal responses: their eye contact; the warmth of their smile; and their overall body language.

How do you cope when you have a number of passengerseeking your help at the same time? Can you give me a recent example.

Is a dedicated hard worker who works diligently; has great stamina; is not a quitter.

Tell me about a time when you had to work an extremely long busy shift. How did you feel after it?

Has great energy and commitment. Can strike a balance in his/her life.

Tell me about a goal you achieved which at some point seemed unattainable? Why did you keep going on?

Reassures passengers when situations such as turbulence are encountered in a calm and confident manner; Show clearly from examples that you have the ability to function effectively in pressurized situations.

What steps do you take to when your plane experiences severe turbulence Can you give me a recent example?

Can perform effectively while under pressure; Illustrate, if possible, how you have directed and assisted passengers in the event of an emergency, such as directing passengers to evacuate a plane following an emergency landing; or if not, any example of how you acted with calm and poise in an emergency.

Describe the last time when you were in a high-pressure situation?

Does not panic during a crisis; can administer effectively first aid to passengers in distress; can professionally prepare passengers and aircraft for landing, following procedures; implement Determine special assistance and procedures for small children, the elderly, or disabled persons.

Tell me about a time you helped others get through a crisis? Were you proud of yourself?

Likes to be punctual about attendance. Considers attendance as being an important part of work.

How many days of attendance at work should be considered as satisfactory? What has been your record of attendance at work?

Is straightforward and reliable; can accept their faults. Learns from their mistakes and makes sure not to repeat them.

Tell me about a time you did something wrong or in a wrong way? Did you admit your mistake? If so, to whom? How did you handle the situation?

Recognizes the importance of a shared purpose, whereby everyone is prepared to collaborate and pool his or her resources.

When you were part of a very successful team, what in your opinion, were the reasons for its success?

Emphasis you are continually seeking to improve your team working skills by, responding positively from feedback from your team members and superiors.

What steps have you taken to improve your team working skills? Why is this important to you?

Demonstrate your proficiency in equipment and software used such as Cabin management systems; emergency exit doors ; evacuation slides; window exit escape ropes; aircraft fire extinguishing systems; aircraft oxygen equipment and Life vests.

Describe your level of experience with technology and equipment used in your job as a flight attendant?

Can communicate complex technological information succinctly clearly and calmly, adapting it to your audience.

Tell me about a time when it was necessary for you to communicate technical information, clearly, to passengers. Did you find it difficult?

Flight Attendant.

Flight Attendant .

Answers for a Flight Attendant: