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Before
you jump into the interview, it is crucial that we first
take a step backward and try to see the interview purely
from the interviewer's point of view.
What
is he looking for? What does he want? What qualities,
skills and experience is he looking for?
If
you can discover what he really wants - and match those
requirements one-by-one, you'll be amazed at how smooth and
successful the interview can be.
KEY
REQUIREMENTS.
Ability.
Let's
not kid ourselves.
You
can know all the tricks of the trade. Be an expert in every
aspect of interview psychology. And even have the
prettiest, hand-printed resumes - it really won't make the
slightest difference unless you have the actual skills and
ability to do the job advertised.
This
is any interviewer's first objective: to ascertain if you
have the ability to successfully carry out the functions you
will be given if you get the job.
But
during the interview, it is not only essential that you
inform the interviewer of your qualifications to do the job,
but that you can prove it to him there and
then.
It
is one thing being able to actually do the job - but quite
another thing being able to convince the
interviewer of this reality in a positive and enthusiastic
manner during the brief span of an interview.
In
fact, this ability is the key difference that
separates the winners from the losers.
Let's
take an example.
Mr.
Joe Ordinary is going for an interview for the position of
computer programmer. The company is looking for a
hardworking computer programmer who will help them develop a
new software program.
The
interviewer asks Mr. Ordinary, "Can you do the
job?"
Joe
Ordinary smiles: "Yes I can…….. It should be
good……very interesting….looking forward to
it……"
Now
notice the difference when Mr. Joe Winner is asked the
same question.
He
knows he must not only tell his interviewer that he can do
the job but prove it in such a way that the
interviewer will not believe him but be excited
by his potential.
But
how?
The
secret is, in fact very simple: for every skill you list,
always recall an incident in which you successfully used
that skill.
Paint
a picture in words for the interviewers so that they can
actually see you using this skill in their mind's eye.
Before
we get back to our computer programmer, let me give you this
example:
Anne
Malone desperately wanted the job of manager at her local
florist shop. During the interview, the owner said she was
looking for someone who was hardworking and very ambitious
to look after and build up the business.
Most
applicants would have said, "Yes, I'm determined and
will definitely strive to increase your turnover and
profits. Yes I can do it…..definitely."
Anne,
however not only made a similar statement, but she backed it
up with a real-life practical example.
She
brought her statement to life.
She
recalled her part-time summer job in a florist shop when she
was a student. She told the story of how when she started
the job, she noticed that the shop looked 'run-down -
that it lacked 'sparkle' and a sense of 'freshness'
So
she told the interviewer how she went to the shop's owner
and how she managed to get her to agree that when she worked
in the shop over the weekend, she would get an extra
commission for all the extra customers she could attract to
the shop.
So
the following weekend Anne used her own money and managed to
persuade her family and friends to help her re-paint and
re-fashion the shop and deliver a single fresh
free flower to every house in the surrounding area. And the
shop's sales blossomed.
Can
you now see the difference between just saying to an
interviewer " I can do the job" to actually
bringing such a statement to life.
And
that's how Mr. Joe Winner answers his questions. When he is
asked can he do the job -he not only confirms his ability
but he backs it up with personal examples of how, for
example he programmed similar software for other High-Tec
companies. In fact for every skill he lists he backs it up
with personal examples. He paints vivid word pictures.
Yes,
this seem simple.
Yet
in the thousands and thousands of interviews, I have sat
through the vast majority of people will simply answer such
questions with a bland .."Yes, I'm confident I can do
the job… and leave it at that hoping the interviewer will
be happy with that.
He
may be happy but will he be impressed? After the interview
will you stand out from the other candidates?
Remember:
every time you detail a specific skill that you can
contribute to the business don't just make a bland
statement, "I can do this and I can do that" -
always back it up with personal real-life examples. Paint a
picture of yourself putting these skills into practical and
profitable use so that the interviewer can see this
picture in his/her mind.
And,
of course, always bring with you any documentation (neatly
assembled in a smart folder) that will add weight and
substance to your claims. Extra references, awards or
prizes, for example you may have won or articles and
reports that you may have written that stand out.
Proving
that you can do the job is the essential first step of the
interview and the interviewer's first and main concern.
Before he proceeds to the next stage of the interview, he
will want to be sure in his own mind you are capable
of doing the job. It is your job to convince him.
Suitability.
The interview proceeds.
The
tone has changed. It has become more open, more relaxed. The
original awkwardness you felt is beginning to dissipate. The
interviewer is now happy that you at least have the
necessary ability to carry out the basic requirements of the
job. Now he'll want to know more about you. After all,
he and his fellow colleagues may be spending a lot of
their lives working with you.
So
he will now try to find out if you are personally suitable
for the job. He'll start to focus on trying to ascertain
what type of person you are.
To
do this, most interviewers will try to see how you measure
up under the following headings.
Desire
/ energy: Do you seem energetic? A person who gets up
and does things with enthusiasm. Do you seem the type of
person who wants to get ahead - who'll make a real
difference?
Confidence
/ determination: Do you seem a relaxed, friendly yet
confident person? Someone who'll be able to get on with
others? Also someone who'll stick to a task until it is
done.
Independent.
What the interviewer is looking for here is someone who
can be a team player and follow the directions of his
supervisor but yet still have the maturity to be able
to work unsupervised and direct and motivate herself. The
employer is looking to see if you have this balance.
Motivation:
Are you the type of person who wants to do well. To get
ahead. To impress with your professionalism. To innovate. To
build.
Power
of communication: Have you the ability to mix and get on
with people by communicating clearly and effectively. Will
you be able to take extra responsibility in the future and
be able to lead and motivate people through effective
communication skills?
Likeability:
Do you seem a friendly, OK person. This does not mean that
you have to be perfect or the most popular person around.
They just want to know if you are a friendly and easy person
to get along with. Someone who will add to their existing
team and not disrupt it.
HOW
PROFESSIONAL ARE YOU?
A
new stage of the interview now starts to emerge.
The
interviewer has now got to know you even more. There is a
definite softening in the atmosphere.
An
embryonic personal relationship seems to be developing
between you and your fellow interviewers and you
notice most of your pre-interview tension seems to have
gone. You begin to allow yourself to relax a bit more.
The
interviewer, too seems 'more human'. At this stage, he is
convinced you have the skills to do the job; he likes you;
he feels you are personally suitable and he finds it
easy to communicate with you.
In
his own mind, he is now beginning to see you not as an
interviewee but as a potential employee.
For
the interviewer, this is an important turning point. And
he'll now want to take an even closer look at you from a
professional business point of view.
He'll
want to make sure that you'll be an asset to the firm, that
you'll act in a professional manner and be loyal, reliable
and trustworthy and be committed to the company.
As
you speak and answer his questions, he'll now be trying to evaluate
you under the following main headings.
Reliability:
Do you seem honest, reliable. Someone who will do an honest
day's work? Someone who is straightforward and has enough
respect and pride in themselves to always want to do a good
job.
Honesty:
Do you seem an honest, trustworthy person? Someone whom they
can have full confidence in? Someone they could leave the
keys to lock up at the end of the day?
Dedication?
Do you seem hardworking and dedicated? Someone who starts a
project and finishes it? A starter and a finisher? Someone
who does not look for excuses to cover up failings and moans
about everything?
Communication:
As discussed earlier under personal suitability, are you the
type of person who can get on with and communicate with all
levels of the company from the tea lady to the M.D.?
Commitment:
The interviewer is trying to judge if you got the
job would you commit yourself fully to it?
For
example, what would you say if you were going for the job as
a middle- manager and the interviewer asked you: "As
an employee, would you clean the floors?"
What the interviewer really wants to find out here is how
committed you would be to the team - how willing you would
be to roll up your sleeves and do whatever is necessary
to help your team get the job done.
Don't
only answer yes, but make sure you also give a personal
example of a similar situation where you helped out to back
up your answer.
THE
LAST CHECK?
Let's
see how the interviewer's thought processes are operating
now.
He's
happy you can do the job and that you are personally
suitable. He's also confident that you'll get on with most
of the staff and that you have all the necessary
professional commercial qualities that he requires from his
employees.
You
almost have the job!
The
interviewer is now beginning to visualize you as a future
colleague. Someone who he will be working with and someone
he will possibly be responsible for managing.
Manageability.
All
during the interview, this question will be at the back of
the interviewer's mind. How manageable will you be?
The last thing a manager wants is an employee who he thinks
might cause trouble in the future and cause him sleepless
nights!
And
so a lot of his questions will be aimed at helping him come
to a considered judgment on your ability not only to work
alone unsupervised but also on your ability to work with
others. He will also want to judge your ability to take
direction and criticism not only when it is honestly given
but also when you may be treated unfairly.
The
interviewer/manager knows that a lot of the time, in the
real business world things go wrong, people make mistakes,
deadlines and commitments are broken and tempers are
ignited. The interviewer wants to consider how you might
react to such circumstances?
So
be aware of these questions when they arise and the
real motivation behind them. Also when you sense such
questions are being asked treat it as a positive sign that
the interviewer is seriously considering you for the
position.
LAST
THOUGHTS!
What
we have presented here is only a very general
outline of the interviewer's possible thought processes
as the interview progresses.
Each
interview is unique and it's structure and tempo will
change and adopt to accommodate the different personalities
involved.
However,
it is very helpful to be aware of the key stages of your
interview and to have a deepening understanding of what your
interviewer is really looking for when he asks you certain
questions.
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